Satisfied customers of a recognition of words describe the product performance is far better than a thousand words. 

                                                                                                                                                                   -Jeffrey JiTuomo. 

Although it is a plain sentence, it impresses us much.

21st century is the era of service competition. Service has been a tool to expand the market for the enterprises. Generally, brand, price and quality are the three factors driving customers to purchase. But for now, the function of “the Fourth Drive” has been enhanced, that is “Service and Support”. High quality customer service is the best brand image of the enterprise. Only excellent customer service promises our products strong competitiveness. With the continuous development of business and the expansion of sales, we pay more and more attention to the importance of service brand. Through ceaseless improvement of CRM, integrating market management, sales management and service support, we establish the customer files for each customer and enter real-time data. Meanwhile we record and maintain multidimensional data to record and aggregate the product feature that customers purchase, which can improve the accuracy of order and ensure that mistakes could be avoided due to our unfamiliarity with customer-oriented products even if different salespersons deal with the orders. We can finish the customer handover easily and ensure the accuracy of information through CRM.

Service is simple. Although it is simple, it is not easy to provide high-quality, warm and thoughtful service for customers constantly. To improve their service level, Damon Industry trains salespersons in many ways of internal and external cultivation in order that the salespersons could identify customers’ needs in many ways deeply and listen to their advice through improving their own service awareness and quality. The salespersons must adhere to the people-oriented service strategy with attentive communication to gain customers’ trust and support. Damon Industry has been voted as “Best Supplier” by logistics integrators such as Shandong Bluesword, Qingdao MESANC and Jiangsu Miracle. Customer satisfaction always scores over 85 and improves gradually, which is the greatest compliment from customers for our continuous efforts.         

In the midst of our achievement, Damon Industry will never forget why we started. We persevere in serving customers with “heart”. This service concept will move forward along with customers.